Refund Policy

Last Updated: June 2026

At GrowthSuite, we are committed to delivering high-quality digital products that provide exceptional value to real estate professionals. Please read our refund policy carefully before making a purchase.

1. Digital Product Nature

Due to the digital nature of our products (downloadable templates, spreadsheets, contracts, and marketing materials), all sales are considered final once the files have been downloaded. Digital goods cannot be "returned" in the traditional sense, as you retain access to the materials after download.

2. 7-Day Money-Back Guarantee

We stand behind the quality of our products. If you are not satisfied with your purchase, we offer a 7-day money-back guarantee from the date of purchase, subject to the following conditions:

• You have not downloaded more than 30% of the total bundle contents.
• You request the refund within 7 calendar days of your purchase date.
• You agree to delete all downloaded files and confirm in writing that you will not use any of the materials.

3. How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and email address used at the time of purchase.
• Order transaction ID (sent in your order confirmation email).
• Reason for the refund request (optional but helps us improve).
• Confirmation that you have deleted all downloaded files.

We will process your request within 3-5 business days. Approved refunds will be credited back to the original payment method within 7-10 business days, depending on your bank or payment provider.

4. Non-Refundable Situations

Refund requests will not be honored in the following cases:

• Requests made after 7 days from the purchase date.
• If a significant portion (more than 30%) of the bundle has been downloaded or accessed.
• If the files have been modified, redistributed, or shared with third parties.
• Change of mind after downloading the complete bundle.
• Incompatibility with your software or device (trial versions or previews are provided).

5. Technical Issues

If you experience technical difficulties accessing or downloading your purchase, please contact our support team. We will make every effort to resolve the issue promptly. If we are unable to resolve the technical issue within a reasonable timeframe, a full refund will be issued.

6. Addon Products

Refunds for addon products (purchased as part of the checkout upsell) are subject to the same 7-day money-back guarantee and conditions as the main bundle. If you request a refund for the main bundle, all addon products purchased in the same transaction will also be refunded.

7. Dispute Resolution

If you believe a refund request was unfairly denied, please contact us to discuss the matter. We are committed to fair resolution and customer satisfaction. Unresolved disputes may be submitted to the appropriate consumer protection authority in your jurisdiction.

8. Chargebacks

Initiating a chargeback without first contacting our support team may result in permanent suspension of access to your purchased products and legal action to recover fees incurred. We always prefer to resolve issues directly. Please contact us before initiating any chargeback.

9. Contact Us

For any questions, concerns, or refund requests, please contact us:

Response Time: We typically respond within 24-48 hours during business days.